CareThread 365
Care made simpler
Contact • support • feedback

Get in touch

General questions, pricing, setup, feedback — or report something that isn’t working as expected.

General enquiry Report a bug
Reply within 1 business day Dummy data only Feedback welcome
Testing is open. Please store dummy data only in this environment. If you’d like a guided walkthrough, email hello@carethread.co.uk.
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Prefer email?

hello@carethread.co.uk

Tip

  • Include your organisation name (if relevant)
  • For bugs: paste the page URL + steps
  • We typically reply within 1 business day

General enquiries

Ask anything — we’ll route it to the right place.

What to include

  • What you’re trying to achieve (e.g. supported living, multi-site)
  • Any must-have workflows (tasks, audits, care planning)
  • Timescale and who will be using it

Report a bug

Help us reproduce it — the more detail, the faster we can fix.

Good bug reports

  • Paste the exact page URL (if you can)
  • Steps 1–2–3, then what you expected vs what happened
  • Browser/device details help loads
  • Don’t include real service user data
Reminder: please don’t submit personal/real care data here — use dummy data only.

Want a walkthrough?

We can show tasks, plans, personal profiles, and how the audit trail hangs together.

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